Return & Refund Policy

Effective Date: August 21, 2026

At Mezvera, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to assist you in accordance with the terms below.

1. Return Eligibility

Products may be eligible for return or replacement if:

  • The product was received damaged or defective.

  • You received an incorrect product.

  • The product is missing from your order.

  • The product does not match the product ordered, subject to verification.

  • The product meets any additional return conditions specified on the product page.

To be eligible for a return, the product should generally be unused, unopened, and in its original packaging, with all tags, accessories, invoices, and other included materials intact.

2. Return Request Period

Customers should contact Mezvera within 7 days of receiving the order if they wish to request a return, replacement, or report a damaged/incorrect product.

Requests submitted after the applicable period may not be accepted unless otherwise required by applicable law.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific reasons.

Products that have been used, damaged after delivery, altered, washed, or returned without their original packaging may also be rejected.

The applicable return eligibility displayed on the product page or communicated at the time of purchase will take precedence where applicable.

4. How to Request a Return

To request a return, please contact our customer support team with:

  • Order number

  • Customer name

  • Phone number or email used for the order

  • Reason for return

  • Clear photographs or videos of the product and packaging, where applicable

Our team may review the request and provide further instructions regarding the return process.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

We may request photographs or videos showing the product, packaging, shipping label, and damage/defect to help us verify the issue.

After verification, Mezvera may offer a replacement, refund, or another appropriate resolution depending on product availability and the circumstances of the case.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us within the return request period.

After verification, we may arrange a replacement or refund as applicable.

7. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method or through another appropriate method, depending on the payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, payment provider, or financial institution.

8. Return Shipping Charges

If the return is due to a verified issue caused by Mezvera, such as receiving a damaged, defective, or incorrect product, we may arrange or reimburse eligible return shipping costs as applicable.

For returns requested for reasons not attributable to Mezvera, the customer may be responsible for applicable return shipping charges.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be accommodated once an order has been processed, packed, or shipped.

If an order has already been dispatched, you may need to follow the applicable return procedure.

10. Refund Exceptions

A refund or replacement may not be approved if:

  • The return request is made after the applicable return period.

  • The product has been used or altered.

  • The product is damaged due to improper use or handling by the customer.

  • Original packaging, tags, accessories, or other required components are missing.

  • The customer provides incorrect or insufficient information for verification.

  • The product is specifically identified as non-returnable.

11. Exchanges

Where applicable, eligible products may be exchanged subject to product availability.

If the requested replacement product is unavailable, Mezvera may offer a refund or another suitable resolution.

12. Policy Changes

Mezvera reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on this page with an updated effective date.

13. Contact Us

For return, replacement, cancellation, or refund assistance, please contact us:

Mezvera
Address: 6618 B9, Dev Nagar, Karol Bagh, New Delhi – 110005
Phone: +91 9953512725
Email: info@mezvera.com

We recommend keeping your order details and delivery information available when contacting our support team so that we can assist you efficiently.